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From: Japanese-English Electronic Dictionary 和英電子辞書

 クッション言葉
 クッションことば
 noun (common) (futsuumeishi)
 see: クッションワード
 [e.g. 申し訳ありませんが、あいにく]
 word to soften awkward topics (esp. refusal in business conversation, e.g. "I am afraid that ...")
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